At FlexySneaks by Easy Steps Sales, we want every step in our shoes to feel perfect. If your footwear doesn’t meet your expectations, our hassle-free returns process ensures you can exchange or return items with the same comfort our products provide.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All returned items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In the original packaging
  • Accompanied by proof of purchase
Note: For hygiene reasons, we cannot accept returns on sandals and flip flops that have been tried on without protective foot coverings. All other footwear categories (including sneakers, loafers, and dress shoes) are eligible for returns.

How to Initiate a Return or Exchange

Follow these simple steps to return your FlexySneaks:

  1. Contact our team at [email protected] with your order number and return request (use the template below)
  2. We’ll email you a prepaid return label if your return qualifies for free return shipping (U.S. customers only)
  3. Package your items securely in the original box
  4. Attach the return label and drop off at any DHL/FedEx location
  5. Once received, we’ll process your refund or exchange within 3 business days

Return Shipping Costs

  • U.S. Customers: Free returns via prepaid label for defective or incorrect items
  • International Customers: Customer pays return shipping (we recommend using tracked mail)
  • Exchanges: We cover one-way shipping for size exchanges

Refund Information

Once we receive and inspect your return:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days depending on your financial institution
  • Original Shipping Costs: Non-refundable unless return is due to our error

Exchange Process

Want a different size or style? Here’s how exchanges work:

  1. Follow the standard return process above
  2. In your email, specify the replacement item (style/color/size)
  3. We’ll ship your new item once we process the return
  4. For international exchanges, contact us first for shipping arrangements

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear FlexySneaks Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Product Details: – Item Name: [Product Name] – Size: [Size] – Color: [Color] – Reason for Return: [Reason – e.g., wrong size, defective, etc.] For exchanges, I would like: – Replacement Item: [Product Name] – Size: [Size] – Color: [Color] Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in original condition with all tags attached. Best regards, [Your Full Name] [Your Contact Information]

Damaged or Defective Items

If you receive damaged or defective footwear (which is rare with our quality standards!):

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange free return shipping and expedite your replacement

Still Have Questions?

Our customer service team at [email protected] is happy to help with any return inquiries. We’re committed to making your FlexySneaks experience as comfortable as our shoes!