Welcome to FlexySneaks by Easy Steps Sales! We’ve compiled answers to the most common questions about our stylish, comfortable footwear and shopping experience. Can’t find what you need? Contact us at [email protected].

About Our Products

What types of footwear does FlexySneaks offer?
We specialize in comfortable yet stylish footwear for every occasion. Our collections include:
  • Casual options: Boat Shoes, Casual Lace-ups, Sandals, Slip-ons
  • Formal selections: Dress Sandals, Formal Lace-ups, Loafers & Moccasins
  • Trendy sneakers: High-top, Low-top, and various Sneaker styles
  • Summer essentials: Flip Flops and Slydes
All designed for effortless style and all-day comfort.
Are FlexySneaks products true to size?
Yes! We take pride in our accurate sizing. Each product page includes detailed sizing charts to help you find your perfect fit. If you’re between sizes or have specific fit concerns, we recommend sizing up for maximum comfort.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, and JCB. We also accept PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

Where do you ship?
We ship worldwide! (Excluding some remote areas in Asia). Our headquarters are in Tucson, Arizona, but we partner with global logistics providers to bring our footwear to your doorstep.
What are my shipping options?
We offer two convenient options:
  • Standard Shipping ($12.95 flat rate): Fast & trackable via DHL/FedEx (10-15 days after dispatch)
  • Free Shipping (orders over $50): Budget-friendly via EMS (15-25 days after dispatch)
All orders take 1-2 business days to process before shipping.
Will I have to pay customs fees?
For international orders, any customs or import taxes are the responsibility of the recipient. These fees vary by country and aren’t included in our shipping costs.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, in original condition with all packaging. Contact us at [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. For a different size or style, please return your original purchase and place a new order. This ensures you get your preferred item as quickly as possible.

Customer Service

How can I contact customer service?
Our team is happy to help! Email us at [email protected] with any questions about orders, products, or returns. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team is available Monday-Friday, 9AM-5PM MST. Emails received outside these hours will be answered the next business day.
Where is FlexySneaks located?
Our headquarters and warehouse are located at:
4144 Tail Ends Road, Tucson, AZ 85701, United States

FlexySneaks – Where every step feels easy, looks great, and comes with a smile.